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Do you want to return an item or report a complaint?
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Right of withdrawal

  • When purchasing products, the consumer can terminate the contract without giving any reason within 14 days. This period commences on the day following receipt of the product by the consumer.
  • If the consumer wishes to exercise his right of withdrawal, he is required within 14 days after receipt of the product.You will need to inform us through the template. After the consumer has expressed its wish to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the goods are returned on time, for example through a proof of shipment.
  • If the customer at the end of the here above mentioned deadlines did not make use of his right of withdrawal and  the product has not been returned to the seller, the purchase is a fact.

Costs in case of withdrawal

  • If the consumer exercises his right of withdrawal, his/her total costs will not exceed the cost of returning the goods.
  • If the consumer has paid an amount, the seller will refund this amount as soon as possible but no later than 14 days after the cancellation on condition that the items are returned.
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